The minimum rental age is 19 years.
Drivers aged 19–24 pay a €7/day surcharge and may only rent vehicles in groups A, B, C, C1, D, E, E1, E2, J3, I.
Drivers aged 25+ may rent all vehicle categories without surcharge.
Note: Only individuals listed on the rental agreement are authorized to drive the vehicle and are covered by insurance.
If your driver's license is issued in a non-EU country, an international driving permit (IDP) may be required to rent a vehicle in Crete. EU residents can use their regular driver's license. Please check with us or your local authorities if you are unsure about your specific case.
EU, UK, Switzerland, Israel, and Russia licenses are accepted if written in Latin characters.
Failure to present required documents will result in cancellation with no refund
Drivers are required to present a valid passport/ID and driving license upon Pickup. All drivers of vehicle should be holders of B-category driving license for 1 year at least. An international driving license or an official translation according to the requirements of the Greek law is additionally required if the driving licence is not written in Latin characters. In the event that a customer arrives at the rental desk without the necessary documentation as stated above, the booking will be cancelled. In these cases, there will be no refund.
We offer a full-to-full fuel policy. This means the car will be provided with a full tank of fuel, and we ask that you return it full as well. If the vehicle is returned without a full tank, a refueling fee will apply.
Full Collision Damage Waiver with No Excess (F.D.W.) The renter can be FULLY exempt from the above-mentioned C.D.W. excess amount with an affordable premium per day,
With this package, no credit card is needed. We do not need to preauthorize any amount as warranty.The Optional Insurance does not cover damage to the underside of the car and tires.
You are insured in the event of injury or destruction of third party property beyond the renter and the passengers.
Personal Accident Insurance covers hospital treatment costs and, in general, all medical costs for both the driver and the occupants of the vehicle.
You are totally relieved of financial responsibility in the event of theft of the vehicle. Your personal belongings are not covered.
Fire Insurance covers the damage caused to the rental vehicle by fire, lightning strike or explosion.
Vehicle must be returned in the same condition as when rented. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. In case that the renter is not satisfied with the car, he must inform immediately the station to arrange to change it.
The renter has to return the car with the same quantity of fuel it had when collected. In case the car is returned with less fuel than the original (less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference based on the current market price. No refund is provided if the car is returned with more fuel than it was collected with.
The Renter is fully responsible for all traffic and parking fines obtained during the rental and any other breach of law and its consequences.
If the fines described in paragraph (1) above are paid by company , the Renter will be charged the full amount of the penalty, plus a handling fee.
You can easily book a vehicle through our website by selecting your preferred vehicle, pick-up location, and rental dates. You’ll receive an email confirmation with all the details once your booking is completed. Alternatively, you can contact us directly via phone or email for assistance with reservations.
Yes, cancellations must be made at least 72 hours before pickup for a full refund.
Changes or cancellations made after that period may not be refunded.
Yes, the minimum rental period is 24 hours. If you need a vehicle for a shorter duration, please contact our team, and we will do our best to accommodate your request.
We are open from 08:00 to 22:00.
Out of Hours reservations will incur a cost of 20€ (VAT included).
Please note that it may not always be possible for the rental station to extend the rental. Where the station agrees to the extension, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate. If renter wants to prolong the rental period of vehicle, he has to notify to the local office in writing at least 24 hours before the end of the period to receive the respective written approval. If he fails to do so he will have both civil and penal liability for illegal use and possession of vehicle.
For unauthorized extension of the rental, there is a penalty of 200.00 EUR above the rental charge.
One day's rental is considered from 08:00 p.m. until 08:00 a.m. Failure to return the vehicle without prior notice to the company will result in termination of the contract and insurance. Vehicles must be returned at the exact time outlined in the present contract. In case of a delayed return, the customer will incur a 10€ for every delayed hour up to and including 3 hours from the time of return. After the 3 hours, the customer will incur a charge of a full days’ rental.
In the event that a customer experiences flight delays and no flight number is provided then the availability of the vehicle is not guaranteed after the grace period and the rental station may close without notice. Reservations from 08:00 until 22:00 will be held for 2 hours from the specified reservation time after which they will be classified as a No-Show. If a client arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Grace period for late or early bookings (22:01 until 07:59) is 1 hour.
If no flight number is provided then the reservation will be held for 2 hours or until the office closes. Staff will not wait after closing time where no flight number is provided.
In case of an accident or other incident, renter or additional driver should immediately inform Cretamotor. If there is a third party, renter must also call the police. Renter must bring the Police report to the local office if there is a damage or a missing/stolen car part. The police report should be completed and sent to local office up to 24 hours after the accident/incident.Company will replace the damaged car with a similar one depending on availability and the distance from the closest station. If the accident occurred due to customer's fault/negligence, the local office will charge immobilization charge and car replacement fee, loss of use, administration fee or/and towing and transfer of the vehicle. The above charges may exceed the corresponding CDW excess amount and are not refundabl
We accept Iris payments as well as all major credit and debit cards, including Visa, MasterCard, and American Express, Revolut. Cash payments are also accepted at our rental locations. Please note that a credit card may be required for the security deposit at the time of pick-up.
Our rental rates include insurance and taxes, but additional charges may apply for services such as GPS rental, child seats, or adding an extra driver. If you return the vehicle with less fuel than it had at pick-up, a refueling fee will also be applied. All additional costs will be clearly outlined during the booking process.
Young driver surcharge (19–24 yrs): €7/day
Additional driver: €3/day
Child seat (baby/booster): €3/day per seat
Out-of-hours service: €20
One-way rental (Heraklion ↔ Chania): €70
Lost car keys: €250
Smoking or excessive cleaning: From €100
Yes, we offer discounted rates for long-term rentals. If you plan to rent a vehicle for an extended period, please contact our team for personalized pricing options and offers.
Collision damage, theft & fire insurance, 3rd-party
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